Terms of Service

Last Updated: September 5, 2026

Welcome to Sun and Moon Online Store. By visiting our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Our Store

Sun and Moon Online Store offers products including T-shirts, hoodies, sweatshirts, caps, mugs, and other products as displayed on our website.

We aim to provide accurate product information, images, descriptions, and pricing. However, slight differences in colour or appearance may occur depending on your device, screen settings, lighting, or the production process.

2. Placing an Order

When you place an order with us, you are responsible for ensuring that all information provided is correct.

Before completing your purchase, please carefully check:

• Product and design

• Size

• Colour

• Quantity

• Delivery address

• Contact information

Once an order has been successfully placed, we begin preparing it with care.

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other circumstances that may prevent us from fulfilling the order.

3. Product Quality

We take pride in the products we create and carefully prepare and check orders before dispatch.

Our products may have minor variations resulting from the manufacturing, printing, or production process. Such variations do not necessarily indicate a defect.

We make every reasonable effort to ensure that products match their descriptions and images, although colours and appearance may vary slightly from what you see on your screen.

4. Prices and Payment

All prices displayed on our website are subject to change without notice.

Payment must be successfully completed before an order can be processed.

While we make every effort to ensure that product prices are accurate, an obvious pricing error may occasionally occur. If an order has been placed at an incorrect price due to an error, we reserve the right to contact you regarding the error and, where appropriate, cancel the order and provide any refund required by applicable law.

5. Shipping and Delivery

We will make reasonable efforts to prepare and dispatch your order within the timeframes stated on our website.

Delivery times are estimates and may vary due to circumstances outside our control, including courier delays, weather, customs, strikes, or other unforeseen events.

Please ensure that your delivery address is accurate before completing your purchase. We cannot be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

6. Returns, Exchanges and Refunds

Because our products are carefully produced and prepared for each order, all purchases are final.

We do not accept returns, exchanges, cancellations, or refunds simply because a customer has changed their mind or selected the wrong size, colour, design, product, or quantity.

Please carefully review your order before purchasing and contact us before placing your order if you need help choosing a product or size.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly after delivery with your order details and photographs of the issue. We will review the matter and provide an appropriate solution where required.

7. Website Use

You agree to use our website only for lawful purposes.

You must not use our website to:

• Commit or encourage unlawful activity

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Submit false or misleading information

• Use the website in a way that could harm our business or other customers

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

8. Third-Party Services

Our website may use third-party services, such as payment providers, delivery companies, website platforms, or other service providers.

Your use of third-party services may also be subject to their own terms and policies. Sun and Moon Online Store is not responsible for the independent policies or actions of third-party providers.

9. Limitation of Liability

We will take reasonable care in providing our products and operating our website.

To the extent permitted by applicable law, Sun and Moon Online Store will not be responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or protections that cannot legally be excluded under applicable consumer law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, or legal requirements.

Any updated Terms will be posted on this page with the updated date. Your continued use of our website after changes are posted means that the updated Terms apply to your use of the website and future purchases.

12. Governing Law

These Terms are governed by the laws applicable to our business and the jurisdiction in which it operates, subject to any mandatory consumer protection rights that apply to you.

13. Contact Us

If you have any questions about these Terms of Service, our products, or your order, please contact Sun and Moon Online Store through the contact details provided on our website.

Thank You

Thank you for choosing Sun and Moon Online Store. We appreciate your support and are committed to providing carefully made products and a positive shopping experience.