Contact Information Policy

Last Updated: September 5, 2026

At Sun and Moon Online Store, we are always happy to hear from our customers. Whether you have a question about our products, your order, shipping, or anything else, please feel free to get in touch with us.

1. How to Contact Us

For any questions or enquiries, you can contact us using the details provided below:

Store Name: Sun and Moon Online Store
Email: online.sunandmoon@gmail.com

2. Customer Support

Our customer support team will do our best to respond to enquiries as quickly as possible.

Please include your order number, where applicable, so that we can find your order and assist you more efficiently.

For questions about products, we recommend contacting us before placing your order if you need help with sizing, colours, designs, or product details.

3. Order Enquiries

If you are contacting us about an existing order, please provide:

• Your order number

• Name used when placing the order

• Email address used for the purchase

• A brief description of your enquiry

If your order has arrived damaged or there is an issue with the product, please include clear photographs where appropriate.

4. Response Times

We aim to respond to customer enquiries within [4 business days].

Response times may be longer during weekends, public holidays, busy periods, sales, or promotional events. We appreciate your patience and will respond as soon as we can.

5. Please Check Your Details

When placing an order, please make sure that your email address, phone number, and delivery information are entered correctly.

Providing accurate information helps us communicate with you and deliver your order successfully.

6. Changes to Our Contact Information

If our contact details change, we will update the information displayed on our website.

Please use the most recent contact information shown on our website when getting in touch with us.

Thank You

Thank you for choosing Sun and Moon Online Store.

We value our customers and appreciate the opportunity to assist you. We are always happy to answer your questions and help make your shopping experience as smooth as possible.