Shipping Policy

Last Updated: September 5, 2026

At Sun and Moon Online Store, we carefully prepare every order before it is shipped. We want your shopping experience to be simple, reliable, and enjoyable from the moment you place your order until it arrives at your door.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin preparing your products.

We carefully check each order before dispatch to make sure the correct products, sizes, colours, and quantities are included.

Please allow [X–X business days] for your order to be processed and prepared for shipment.

Processing times may vary during busy periods, holidays, sales, or promotional events.

2. Shipping Times

After your order has been dispatched, delivery times will depend on your location and the shipping service selected at checkout.

Estimated delivery times are:

• UK: [2-4 business days]

• Europe: [4-6 business days]

• International: [7-10 business days]

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier services, weather, customs, holidays, strikes, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs will be displayed at checkout before you complete your purchase.

Any available free-shipping offers will be clearly shown on our website or at checkout and may be subject to specific conditions.

4. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery service.

5. Delivery Address

Please make sure your delivery address and contact information are correct before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

Sun and Moon Online Store cannot be held responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Packages

Although we work carefully to prepare and dispatch your order, delivery is handled by third-party shipping providers.

If your package is delayed, please first check the tracking information provided. If the package appears to be lost or has not arrived within a reasonable period, please contact us with your order details so we can review the situation and assist you where possible.

7. Damaged Packages

We carefully prepare and package our products before dispatch.

If your order arrives damaged, please contact us as soon as possible after receiving it. Please provide your order number and clear photographs of the damaged packaging and product so that we can review the issue.

8. International Orders

For orders shipped outside the UK, additional customs duties, taxes, or import charges may apply depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Delivery Attempts

If a delivery cannot be completed because nobody is available to receive the package, the courier may leave the parcel in a safe place, with a neighbour, at a collection point, or arrange another delivery attempt, depending on the courier's procedures.

Please follow the instructions provided by the delivery service if a delivery attempt is unsuccessful.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, or business practices.

Any updates will be posted on this page with the revised date.

Thank You

Thank you for choosing Sun and Moon Online Store.

We truly appreciate your support and will always do our best to prepare your order with care and get it safely on its way to you.